Course Details
Overview
The aim of this course is to produce competent system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. It is the second class in a two-class series, the first being Administering Cisco Unified Messaging (AUM).
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system.
- Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation.
- Given an integration scenario with specific components, choose the correct integration type and describe the steps that are needed to complete the integration.
- Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication.
- Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems.
Outline
Module 1: Cisco Unified Messaging System Hardware and Software
This module demonstrates how to install and upgrade the Cisco Unity system.
Lesson 1: Identifying Unified Messaging Server Hardware and Software
Lesson 2: Describing Unified Messaging Architecture
Lesson 3: Installing Cisco Unity Messaging Software
Lesson 4: Upgrading Cisco Unified Messaging Software
Module 2: Unified Messaging Integrations
This module describes the integration of various Cisco unified messaging systems with particular telephone switches.
Lesson 1: Introducing Cisco Unified Messaging Integrations
Lesson 2: Integrating Cisco Unity with Cisco Unified Communications Manager
Lesson 3: Integrating Cisco Unity with a PIMG or TIMG
Module 3: Unified Messaging Networking
This module describes the networking capabilities of a Cisco Unity system.
Lesson 1: Introducing Cisco Unity Networking
Lesson 2: Understanding Message Transfer and Directory Replication
Lesson 3: Understanding Networking Subscribers
Lesson 4: Understanding Digital Networking
Lesson 5: Understanding VPIM Networking
Lesson 6: Understanding AMIS Networking
Lesson 7: Understanding Cisco Unity Bridge Networking
Module 4: Unified Communications Maintenance and Utilities
This module describes the basic tools that are provided in the Cisco Unity system for system maintenance, diagnostics, and troubleshooting.
Lesson 1: Using Cisco Unity Administration Tools
Lesson 2: Using Cisco Unity Audio Management Tools
Lesson 3: Using Cisco Unity Diagnostic Tools
Lesson 4: Understanding Disaster Recovery and Cisco Unity
Lesson 5: Providing Redundancy by Implementing Failover in Cisco Unity
IUM 8.0 LABS
•Lab Exercise 2-1: Installing Cisco Unified Communications Software for Exchange
•Lab Exercise 5-1: Configuring Digital Networking
•Lab Exercise 5-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
•Lab Exercise TS-1: Troubleshooting Various Trouble Tickets
Target Audience
- Channel Partner / Reseller
- Customer
- Employee
Pre-Requisites
The knowledge and skills a learner must have before attending this course include the following:
- A working knowledge of Microsoft Windows 2003
- A working knowledge of Microsoft Exchange Server 2003
- Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred)
- Attendance at AUM or equivalent knowledge