Course Details
Objectives
After attending this course, you will be able to:
- Understand how to install Cisco Business Edition 6000 on Cisco UCS servers and VMware vSphere ESXi
- Understand and implement Cisco Unified Communications Manager and its features
- Understand and implement Cisco Unity Connection and its features
- Understand and implement Cisco Unified IM and Presence and its features
- Understand and implement Cisco Unified Contact Center Express and its features
- Understand and implement Cisco Prime Collaboration features
- Understand and present Cisco TelePresence Video Communication Server features
- After completing the lab exercises, you will be able to:
- Configure Cisco Unified Communications Manager
- Configure Cisco Unity Connection
- Configure Cisco Unified IM and Presence
- Configure Cisco Unified Contact Center Express
- Configure Cisco Prime Collaboration
- Explore Cisco TelePresence Video Communication Server
Outline
Module 1: Cisco Unified Computing System Servers and VMware vSphere ESXi
- Setup, access, monitor, and maintain the Cisco UCS C-Series servers
- Setup, access, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
- Describe and license VMware ESXi and configure storage and networking in VMware
- Describe virtual resources required for Cisco Business Edition 6000 deployments and virtual resource sharing
- Describe Cisco OVA templates for Cisco Unified Communications applications
- Create virtual machines for Cisco Unified Communications installations
- Size and design Cisco Business Edition 6000 and related Cisco UCS servers
Module 2: Cisco Unified Communications Manager
- Setup and license Cisco Unified Communications Manager using ELM
- Describe dial plan components, call routing logic, and CAC
- Register phones and synchronize users from LDAP server
- Setup trunk connection to SIP service provider
- Implement Extension Mobility, call coverage, and Mobile Connect
Module 3: Cisco Unity Connection
- Integrate Cisco Unity Connection with Cisco Unified Communications Manager
- Synchronize users from LDAP server and Cisco Unified Communications Manager
- Configure call routing and call handlers
- Secure voice messaging to avoid external attacks
Module 4: Cisco Unified IM and Presence
- Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
- Deploy Cisco Jabber for deskphone and softphone mode
- Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
- Message archiving and compliance
- Cisco Unified IM and Presence Federation
- Module 5: Cisco Unified Contact Center Express
- Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
- Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
- Configure and implement basic AA and ICD scripts
Module 6: Cisco Prime Collaboration
- Overview of Cisco Prime Collaboration and modules
- Present features of Cisco Prime Collaboration
- Design and deploy Unified Communications with Cisco Prime Collaboration
- Understand Cisco Prime Telephony Self-Care Portal for subscribers
Module 7: Cisco TelePresence Video Communication Server
- Overview of Video Communication Server
- Present features of Video Communication Server
- Present video deployment architecture
Lab Exercises
- Configure Cisco Unified Communications Manager
- Register phones
- Synchronize users from LDAP server
- Connect to a SIP cloud
- Implement mobility features
- Use media resources
- Implement daily automated backups
- Access user option pages
- Configure Cisco Unity Connection
- Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM
- Configure system settings
- Synchronize users from LDAP server and Cisco Unified Communications Manager
- Configure call handling and routing, message notification, and automate backups
- Access user option pages and web inbox
- Configure Cisco Unified IM and Presence
- Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
- Deploy Jabber for deskphone and softphone mode
- Configure voice messaging integration and desktop sharing
- Implement Cisco Jabber in smartphone and tablets (BYOD)
- Configure Cisco Unified Contact Center Express
- Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
- Implement AA and ICD scripts using CSQs
- Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
- Perform reactive debugging
- Configure Cisco Prime Collaboration
- Integrate the existing Unified Communications applications with Cisco Prime Collaboration
- Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
- Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
- Configure disaster recovery options
- Explore Cisco TelePresence Video Communication Server
Target Audience
- Channel Partner / Reseller
- Customer
- Employee