Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.1 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

Upon completing this course, learner will be able to meet these overall objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flow
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution

Module 1: Overview of Cisco Unified Communications Solutions

Module 2: Overview of Administrator and End-User Interfaces

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration

Module 5: Enablement of End User Telephony and Mobility Features

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence

Module 7: Cisco Unified Communications Solutions Maintenance

ICOMM v8.1 LABS

• Lab 2-1: Exploring Administrator Interfaces
• Lab 2-2: Exploring End-User Interfaces
• Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
• Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
• Lab 4-1: Implementing Endpoints
• Lab 4-2: Implementing End Users
• Lab 5-1: Enabling Telephony Features
• Lab 5-2: Enabling Mobility Features
• Lab 6-1: Implementing End Users and Voice Mailboxes
• Lab 6-2: Enabling Cisco Unified Presence
• Lab 7-1: Providing End-User Support (optional, if course timing permits)
• Lab 7-2: Generating Cisco Unified Communications Manager Reports
• Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
• Lab 7-4: Monitoring the System with Cisco Unified RTMT
• Lab 7-5: Monitoring Usage of Cisco Unity Connection
• Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System (optional)

• Channel Partner / Reseller
• Customer
• Employee

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection