Course Details
Overview
This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.
Objectives
Upon completing this course, the student will be able to meet these overall objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Outline
Cisco Unified Communications Solutions
- Understanding the Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
Administrator and End-User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
Call Flows in Cisco Call Control Platforms
- Understanding Call Flows and Call Legs
- Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
- Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Endpoint and End-User Administration
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
End User Telephony and Mobility Features
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Solutions Maintenance
- Providing End-User Support
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voicemail in Cisco Unity Connection
- Understanding the Disaster Recovery System
Labs
- Lab 1: Explore Administrator Interfaces
- Lab 2: Explore End-User Interfaces
- Lab 3: Explore Call Flows in Cisco Unified Communications Manager
- Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
- Lab 5: Implement End Users
- Lab 6: Implement Endpoints
- Lab 7: Enable Telephony Features
- Lab 8: Enable Mobility Features
- Lab 9: Implement End Users and Voice Mailboxes
- Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
- Lab 11: Provide End-User Support
- Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
- Lab 13: Monitor the System with Cisco Unified RTMT
- Lab 14: (Optional) Back Up Cisco Unified Communications Manager
Target Audience
- Channel Partner / Reseller
- Customer
- Employee
Pre-Requisites
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.