Course Details
Overview
The Operational Foundations for Cisco® Service Provider Core Networks (OFCN) Version 1.0 course introduces level-two personnel to the service provider network operations environment, processes, and management tools and methods and enables students to practice the primary job roles and tasks.
The course helps prepare students for the CCNP® SP Operations certification exam. CCNP certification in SP Operations validates basic knowledge and skills of a Tier 2 support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe service provider NGN technology trends and their impact on operational environments
- Describe the various NMS tools available to monitor networks and network devices
- Implement incident (event) management procedures
- Demonstrate fault management procedures
- Describe the configuration management process
- Demonstrate change management procedures
- Identify performance management procedures
Outline
Module 1: Operations Functions, Models, and Processes Review
- Lesson 1: Reviewing Network Operations, History, Structures, and Frameworks
- Lesson 2: Describing Service Transition
- Lesson 3: Describing Network Operations Processes and Metrics
Module 2: Cisco IOS XR Software Fundamentals
- Lesson 1: Describing Cisco IOS XR Software Architecture and Features
- Lesson 2: Performing Standard Operations on Cisco IOS XR Software
- Lesson 3: Describing and Implementing an Initial Configuration
- Lesson 4: Downloading and Installing New Software and Patches
Module 3: Change Management Procedures
- Lesson 1: Describing Change Management, Specific to the Role of Tiers 2 and 3 Operations
- Lesson 2: Creating MOP Documents
Module 4: Configuration Management Procedures
- Lesson 1: Describing Release Management
- Lesson 2: Describing Tiers 2 and 3 Configuration Management Roles
- Lesson 3: Modifying Scripts that Support Process Automation
Module 5: IP NGN Troubleshooting Skills
- Lesson 1: Describing Advanced Troubleshooting Methodologies
- Lesson 2: Describing Layer 1 and Layer 2 Device Connectivity
- Lesson 3: Reviewing Routing
- Lesson 4: Using Protocol Analyzers to View Traffic Flows
- Lesson 5: Identifying Common OSS Issues
Module 6: Performance Management on IP NGN Components
- Lesson 1: Maintaining the Performance and Availability of Network Services
- Lesson 2: Understanding Problem Management
- Lesson 3: Understanding Capacity Management
- Lesson 4: Applying SLM
Target Audience
- Support staff
- Service provider network operations center (NOC) personnel
- Service provider engineers
- Service provider partners
Pre-Requisites
The recommended knowledge and skills that a learner should have for the best learning outcome include:
- IP networking fundamentals; those topics supported by the ICND1 course
- Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
- Troubleshooting methodology knowledge or experience as applied to IP network environments
- UNIX and/or Linux operating system experience or general familiarity