The Cisco Prime™ Service Catalog 10 Designing Services instructor-led course offered by Cisco® High-Touch Delivery Learning Services is a lab-intensive course that introduces you to Cisco Prime Service Catalog Release 10.

Cisco Prime Service Catalog software is a self-service portal that allows users to order and manage any type of IT service, from the data center to desktop. The service catalog software lets IT standardize and consolidate a wide array of services, and it gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

The Cisco Prime Service Catalog 10 Designing Services course teaches you how to design and configure services, service items, portlets, and basic integrations in Cisco Prime Service Catalog 10. You learn how to use the service designer, service item manager, portal designer, and service link modules to develop a service catalog, as well as how to use the service catalog, order management and service manager modules to submit requests and fulfill service delivery plans. You gain an understanding of service design and configuration best practices, and learn to configure, test, and deploy services and simple integrations.

This course combines lecture materials and hands-on labs throughout to help ensure that you are able to successfully design and configure Cisco Prime Service Catalog 10 to create a self-service IT service catalog.

Upon completion of this course, you should be able to:

• Plan a Cisco Prime Service Catalog implementation
• Configure a service catalog that includes service forms, and service items and integrations, plus ordering, approval, and fulfillment processes
• Configure Cisco Prime Service Catalog to reflect unique organizational structures
• Access and incorporate Cisco Prime Service Catalog data to enhance the content provided in notifications, during service fulfillment, and throughout service management
• Administer roles and permissions to provide role-based access control throughout Cisco Prime Service Catalog

Course Outline

• Module 1: Requesting Services and Fulfilling Service Requests
• Module 2: Service Configuration Best Practices
• Module 3: Configuring the Service Foundation
• Module 4: Reference Data and the Data Model
• Module 5: Configuring Services
• Module 6: Configuring Service Forms
• Module 7: Configuring Delivery Plans
• Module 8: Configuring Authorizations
• Module 9: Namespaces and Email Templates
• Module 10: Unit Testing and Troubleshooting
• Module 11: Portal Design and the Service Portal
• Module 12: Next-Generation Service Catalog User Interface
• Module 13: Introduction to Integrations and Service Link
• Module 14: Web Services Integrations Using Service Link

Lab Outline

• Lab 1: Lab Access
• Lab 2: Service Request, Approval, and Fulfillment
• Lab 3: Service Definition
• Lab 4: Service Items and Standards
• Lab 5: Dictionaries and the Data Model
• Lab 6: Active Form Components
• Lab 7: Delivery Plans
• Lab 8: Authorizations
• Lab 9: Unit Testing
• Lab 10: Namespaces and Notifications
• Lab 11: Portlets and Portal Pages
• Lab 12: Next-Generation Service Catalog User Interface
• Lab 13: Basic Integrations
• Lab 14: Web Services

This course is designed for anyone responsible for using Cisco Prime Service Catalog 10 to design and configure IT service catalogs. This course is a required prerequisite for the Cisco Prime Service Catalog 10 Advanced Service Design and Development training. The primary audience for this course includes:

• Service designers
• Business analysts
• System integrators and professional services personnel

• There is no required knowledge or training prerequisites for this class.