Supporting Cisco Service Provider IP NGN Operations (SSPO) v1.0, is a five-day instructor-led training (ILT) course that is intended to help prepare individuals to pass the Cisco CCNA® Service Provider Operations certification exams. This course will also provide a foundation in service provider network operations for additional courses and certification exams at the professional level.

This course is designed to introduce entry-level personnel to the service provider network operations environment, processes-orientation, management tools, and methods. It gives students the opportunity to practice the primary job roles and tasks. The course is also intended to help prepare students for the Cisco CCNA Service Provider Operations certification exam.

Upon completion of this course, you should be able to meet these overall objectives:

• Describe service provider NGN technology trends and their effect on operational environments
• Describe the various NMS tools available to monitor networks and network devices
• Implement incident (event) management procedures
• Demonstrate fault management procedures
• Describe the configuration management process
• Demonstrate change management procedures
• Identify performance management procedures

Module 1: Introduction to the Service Provider NGN and the Operations Environment

Module 2: NMS Tools and Protocols

Module 3: Incident Management

Module 4: Fault Management

Module 5: Configuration Management

Module 6: Change Management

Module 7: Performance Management

• Channel Partner / Reseller
• Customer
• Employee

• The recommended knowledge and skills that a learner should have for the best learning outcome include:
• IP networking fundamentals; those topics supported by the ICND1 course
• Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
• Troubleshooting methodology knowledge or experience as applied to IP network environments
• UNIX and/or Linux operating system experience or general familiarity