Course Details
Overview
The Cisco TelePresence® Management Suite Foundation version 2.0 instructor-led remote delivery course offered by High-Touch Delivery Learning Services will provide participants with the skills and knowledge needed to manage Cisco TelePresence endpoints and phonebooks, provide booking services, and run reports on Cisco® TMS.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Add, manage, and maintain devices using Cisco TMS
- Configure and manage phonebooks
- Schedule calls
- Use the ticketing system and reporting tools
Outline
- Module 1: Cisco TMS Adding and Managing Systems
- Adding and Modifying Systems
- Managing Groups of Systems
- Maintaining Systems
- Module 2: Phonebooks
- Configuring Phonebooks from a Manual List
- Configuring Phonebooks from External Sources
- Setting Phonebooks on Systems
- Module 3: Conferences
- Using Smart Scheduler
- Using Cisco FindMe
- Creating Two Site Conferences from Cisco TMS
- Creating Multiple Site Conferences from Cisco TMS
- Changing Advanced Conference Settings from Cisco TMS
- Monitoring Live Conferences from Conference Control Center
- Module 4: Ticketing and Reporting
- Using the Cisco TMS Ticketing System
- Using the Cisco TMS Reporting Tools
Lab Outline
- Lab 1: Adding and Managing Systems
- Lab 2: Maintaining Systems
- Lab 3: Phone-books
- Lab 4: Smart Scheduler
- Lab 5: Find-Me
- Lab 6: Conference Booking
- Lab 7: Conference Monitoring
- Lab 8: Ticketing System
- Lab 9: Reporting Tools
Target Audience
- Support staff
- Service provider network operations center (NOC) personnel
- Service provider engineers
- Service provider partners
Pre-Requisites
The recommended knowledge and skills that a learner should have for the best learning outcome include:
- Cisco TelePresence Basics On-Demand (TBOD) or equivalent knowledge
- Cisco TelePresence Endpoint Foundation (TEPF) or equivalent knowledge