The Cisco TelePresence® Support Advanced Training version 3.0 virtual instructor-led course offered by Cisco® Learning Services is lab intensive. This course provides a partner’s support staff the ability to troubleshoot issues ranging from configuration errors to complex infrastructure issues as related to the components of a Cisco TelePresence solution. This course is a hands-on lab-driven training with the exception of immersive Cisco TelePresence (TX9000) content, which is lecture based. This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully troubleshoot a Cisco TelePresence network.

Software Versions:

• Cisco Unified Communications Manager (UCM) 10.5
• Cisco TelePresence Video Communication Server (VCS) x8.2
• Cisco TelePresence Management Suite 14.5 and Cisco TelePresence Management Suite Provisioning Extension 1.3
• Cisco TelePresence Conductor 2.4
• Cisco TelePresence MCU 4.5 (theory only)
• Cisco TelePresence Server 4.0
• Cisco TelePresence Endpoints TC7.2 and TX6.1

• Module 1: Registration Failure
  • Describing Registration Messages
  • Investigating Cisco TelePresence VCS Registration Failure
  • Capturing and Interpreting Logs to Find Cisco TelePresence VCS Registration Failures
  • Investigating Cisco UCM Registration Failure
  • Capturing and Viewing Logs to Find Cisco UCM Registration Failures
• Module 2: Call Failure
  • Describing Call Signaling Messages
  • Investigating Call Failure for Cisco TelePresence VCS Associated Devices
  • Interpreting Logs on the Cisco TelePresence VCS and Associated Devices
  • Investigating Call Failure for Cisco UCM Associated Devices
  • Viewing and Interpreting Logs on Cisco UCM and Associated Devices
• Module 3: Provisioning Failure
  • Obtaining and Viewing Packet Captures
  • Investigating Cisco TelePresence VCS and Cisco TelePresence Management Suite Provisioning Errors
  • Investigating Cisco UCM Provisioning Failure
• Module 4: Call Quality
  • Media Review
  • Investigating Call Quality Issues
  • Investigating Logs to Determine Call Quality Issues
  • Module 5: Hardware Failure
  • Endpoint and Conference Device Hardware Failures
  • Call Control Hardware Failure and Monitoring
• Module 6: Network Services and Firewalls
  • Checking Network Service Availability
  • Checking Firewall Ports
• Module 7: Cisco TelePresence Management and Monitoring
  • Cisco TelePresence Management Suite as a Monitoring Device
  • Cisco UCM Call Detail Records
  • Troubleshooting Cisco TelePresence Management Suite
• Module 8: Clustering
  • Solving Cisco TelePresence VCS, Cisco TelePresence Management Suite, and Cisco TelePresence Conductor Clustering Issues
  • Solving Cisco TelePresence MCU and Cisco TelePresence Server Clustering Issues
  • Module 9: Fault Resolution Processes and Procedures
  • Fault Diagnosis
  • Fault Prevention and Documentation
  • Examining What to Do Before Contacting Cisco Technical Assistance Center
  • Communicating with Cisco TAC

Lab Outline

• Lab 1: Getting to Know the Network
• Lab 2: Cisco TelePresence VCS and TelePresence Endpoint Registration Failures
• Lab 3: Endpoint and Cisco TelePresence VCS Logs
• Lab 4: Investigating Cisco UCM Registration Failure
• Lab 5: Cisco UCM SIP Trace
• Lab 6: Investigating Cisco TelePresence VCS Call Failure
• Lab 7: Fault Finding on the Cisco TelePresence Conductor
• Lab 8: Using the Cisco TelePresence UCM Dialed Number Analyzer
• Lab 9: Obtaining and Viewing a Packet Capture
• Lab 10: Investigating Cisco TelePresence Management Suite Provisioning Issues
• Lab 11: Investigating Cisco UCM Provisioning Issues
• Lab 12: Analyzing H.323 Log Files
• Lab 13: Analyzing SIP Log Files
• Lab 14: Analyzing Interworking Log Files
• Lab 15: Analyzing Cisco Jabber Video Traces
• Lab 16: Investigating Call Quality Issues
• Lab 17: Analyzing Logs for Audio and Video Issues
• Lab 18: Fault Finding on the Cisco TelePresence Management Suite
• Lab 19: Test Plans
• Lab 20: Submitting Information to TAC
• Lab 21: Case Study

This course is designed for technical professionals who need to know how to troubleshoot Cisco TelePresence installations. The primary audience for this course includes:

• Cisco partner support community
• Customer technical support personnel

You must have one of the following prerequisites for this course:

• Cisco TelePresence Installation and Configuration Training Intermediate for VCS
• Equivalent experience