Course Details
Overview
The Cisco TelePresence® Support and Operations Foundation (TSOF) Version 3.0 instructor-led remote delivery course offered by Cisco® Learning Services provides you with the skills and knowledge needed to configure, maintain, and support Cisco TelePresence users with endpoints and call management using Cisco TelePresence Management Suite.
Software Version:
- EX, C Series, MX, and SX endpoints TC7.2
- TX endpoints TX6.1
- DX endpoints 10.2
- Cisco TelePresence Management Suite 14.5
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe service provider NGN technology trends and their impact on operational environments
- Describe the various NMS tools available to monitor networks and network devices
- Implement incident (event) management procedures
- Demonstrate fault management procedures
- Describe the configuration management process
- Demonstrate change management procedures
- Identify performance management procedures
Outline
- Online Learning Module
- Cisco TelePresence System and call types, advantages of Cisco TelePresence solutions, and recognition of audio and video input and output devices
- Role of gatekeeper, Session Initiation Protocol (SIP) registrar, gateway, conference bridge, conference bridge management device, streaming device, traversal server, and management and booking solutions
- Video and audio standards
- IP terminology and network standards including H.323 and SIP
- Cables and connectors
- Module 1: Cisco TelePresence Endpoint Operation
- Update and review of endpoint portfolio
- Operating endpoints using a web browser
- Describing Cisco TelePresence multiple-site conferencing
- Module 2: Cisco TelePresence Endpoint Configuration and Maintenance
- Configuring Cisco TelePresence TC Software-based endpoints
- Provisioning Cisco endpoints for Cisco Unified Communications Manager
- Maintaining Cisco TelePresence TC and TX Software, and Cisco DX Series-based endpoints.
- Module 3: Cisco TelePresence Endpoint Troubleshooting
- Viewing call and registration details with the Cisco TelePresence VCS
- Troubleshooting Cisco TelePresence TC software-based codecs
- Collecting logs from Cisco endpoints
- Module 4: Cisco TelePresence Management Suite Adding and Managing Systems
- Adding and modifying systems
- Managing groups of systems
- Maintaining systems
- Module 5: Phonebooks
- Configuring phone books from a manual list
- Configuring phone books from external sources
- Setting phone books on systems
- Module 6: Conferences
- Describing Smart Scheduler and Cisco FindMe
- Using personal conferences
- Creating two-site conferences from Cisco TelePresence Management Suite
- Creating multiple-site conferences from Cisco TelePresence Management Suite
- Changing advanced conference settings from Cisco TelePresence Management Suite
- Monitoring live conferences from conference control center
- Module 7: Ticketing and Reporting
- Using the Cisco TelePresence Management Suite ticketing system
- Using the Cisco TelePresence Management Suite reporting tools
Lab Outline
- Lab 1: Endpoint Operation
- Lab 2: Cisco TelePresence TC Software Based Endpoint Configuration
- Lab 3: Cisco TelePresence TC Software Based API
- Lab 4: Cisco Unified Communications Manager and TelePresence TC Software-Based Provisioning
- Lab 5: Cisco TelePresence TC Software-Based API Backup
- Lab 6: Cisco TelePresence VCS Status Menus
- Lab 7: Cisco TelePresence TC Software-Based Endpoint Troubleshooting
- Lab 8: Cisco TelePresence TC Software-Based Endpoint Logs
- Lab 9: Cisco TelePresence Management Suite Adding Systems, Part 1
- Lab 10: Cisco TelePresence Management Suite Adding Systems, Part 2
- Lab 11: Cisco TelePresence Management Suite Systems Management
- Lab 12: Cisco TelePresence Management Suite Systems Maintenance
- Lab 13: Cisco TelePresence Management Suite Phone Books
- Lab 14: Cisco Personal Conference
- Lab 15: Cisco TelePresence Management Suite Point-to-Point Conference Booking
- Lab 16: Cisco TelePresence Management Suite Multiple-Site Conference Booking
- Lab 17: Cisco TelePresence Management Suite Conference Monitoring
Target Audience
This course is designed for engineers responsible for installing and configuring Cisco TelePresence endpoints. The primary audience for this course includes:
- Customer support staff and first-level help desk support
- Partner technical professionals
Pre-Requisites
- There are no prerequisite requirements for this course.