This course prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.

The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
• Solve the common issues of an SAF-enabled network and CCD
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
• Troubleshoot voice quality issues and issues that are related to media resources

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions​

Module 2: Cisco Unified Communications Manager Troubleshooting​

Module 3: Troubleshooting Call Setup Issues​

Module 4: SAF and CCD Issues​

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues​

Module 6: Voice Quality and Media Resources Issues

TVOICE 8.0 LABS

• Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
• Lab 2-2: Troubleshooting LDAP Integration Issues
• Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
• Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
• Lab 3-3: Troubleshooting Off-Net Calling Issues
• Lab 3-4: Troubleshooting Globalized Call Routing Issues
• Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
• Lab 5-1: Troubleshooting Device Mobility Issues
• Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
• Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
• Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
• Lab 6-1: Troubleshooting MOH Issues
• Lab 6-2: Troubleshooting Transcoder Issues
• Lab 6-3: Troubleshooting Issues with RSVP Agents

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks.
• Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment

• Channel Partner / Reseller
• Customer
• Employee